FAQs
Does Merlin Cycles offer free shipping?
Merlin offers free shipping on most US orders when you spend $338 or more (except for orders containing bikes & wheels). You'll be able to see if your order qualifies at the checkout screen, so make sure to confirm whether or not your order qualifies - if you have been charged shipping fees, this will be worked out on a per-item basis and will also be visible before you place your order.
Does Merlin Cycles offer maintenance?
Merlin Cycles only offers maintenance services in-store in their branch in Lancashire, UK. Otherwise, you will need to rely on the brand's guides and FAQs on the bike tools & maintenance page if you want support getting the most out of your products.
What is Merlin Cycles returns policy?
If you would like to return your Merlin Cycles order, you have up to 30 days from the receipt date to do so. All returned items must be in the original, unused condition with the original packaging in place to receive a full refund. Unfortunately, Merlin Cycles are unable to cover the cost of return delivery at this time and are also unable to offer any exchanges for international orders.
Merlin Cycles Saving Tips
Shop the sales
If you’re looking for the best deals that Merlin Cycles has to offer, you can find sales running throughout the year. Although these don't run all year-round, they tend to coincide with major retailing holidays such as Labor Day, Memorial Day & Black Friday. Discounts can knock as much as 60% off the price of a wide variety of items, helping you get more for your money.
Join the newsletter
Keep up with everything that’s happening at Merlin Cycles by signing up for their official newsletter. Once you’ve joined, you'll receive info on the latest products, sales, and deals direct to your inbox, letting you keep up to date with the best ways to save as soon as they're available.
Follow Merlin on Social Media
Follow the Merlin Cycle social media pages on Instagram, Facebook, YouTube, and X for all the gossip, competitions, giveaways, and more! Endless scrolling can now be beneficial to the avid rider when they follow this brand so click ‘Follow’ and get scrolling.
How to Use Merlin Cycles Coupon Code
- Choose which of our Merlin Cycles coupon codes you'd like to redeem and click "Get Code" to reveal it.
- Copy the code to your clipboard, then head to the Merlin Cycles website to start shopping.
- Add all the items you want to buy and then begin the checkout process by clicking the ‘Checkout’ button at the top of the page.
- Login to your Merlin Cycles account. If you don’t have one, enter your details to create one.
- On the ‘Review Your Order’ screen, paste your preferred Merlin Cycles coupon code into the “Apply a Coupon Code” box and click ‘Add’.
- Once your discount has been applied to the total amount, continue the checkout process.
- When you're ready, head to “Complete Your Payment” to complete your order.
How we source coupon codes
Cyclingnews has a dedicated Coupons team who source codes and regularly update pages, making sure they show the most recent deals and info. We curate all of our pages ourselves - no third-parties are involved in sourcing our codes and deals, or in creating surrounding content.
Our London-based Commercial team leverages their connections with affiliate networks and trusted brands to source exclusive offers, whilst our Offers team (based in Cardiff, UK) scours retailer and competitor websites for the latest codes, testing them as they go.
The best discounts are uploaded to our pages, along with insider tips from industry experts and helpful info on sales, shipping, membership programs, military, student discounts and more. Our pages are also updated multiple times a week to ensure they stay as fresh as can be.
How we test coupon codes
Our dedicated Coupons team verifies every code uploaded to our site, hand-testing them at the checkout to ensure they can be added to your order for a discount. To guarantee our codes work for everyone who visits our pages, we don’t include any one-time use or user specific codes. We also check the web and our affiliate networks on a regular basis to make sure we’re listing all the latest deals and info, including expiry dates and terms and conditions for individual codes.
What to do if a coupon code doesn’t work
Our team works hard to ensure every code has been tested before it is uploaded, but despite our best efforts, codes can expire or their terms be updated before we can update our pages, meaning your code might not always work as expected. If this should happen, don’t worry - our team is on hand to help.
First, check the terms and conditions of the individual offer you want to redeem. Go back to the page where you found your code and click “See Terms & Conditions” to reveal any specific requirements you may need to meet. These might include verification (i.e. for student discounts), meeting a minimum spend (i.e. $50 off when you spend $300 or more), or buying certain combinations of items (i.e. free accessories with every e-bike).
If you’ve confirmed that your order meets the relevant terms and conditions but you’re still experiencing issues, you can contact our team for support. Please provide details of the code you attempted to use, which of our pages it was listed on, and a summary of the issue you experienced in your email. One of our team will be in touch as soon as they’re able to help resolve your issue.
How we make money
Whenever you use a coupon code listed on Cyclingnews, we may receive compensation in the form of commission if you go on to make a purchase. The amount of commission we will earn depends on the retailer and our relationship with them.
Adopting this commission model means we can offer coupons free of charge, so you won’t pay any fees to apply your discount to your order - just the discounted total once your code has been applied.
If you want to find out more about how coupon pages work on Cyclingnews, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.
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