FAQs
Does Ride1Up offer free shipping?
All orders shipped within the contiguous US are free of charge. The brand chooses whichever shipping company offers them the best price in your area, usually defaulting to FedEx, UPS, or LTL. Orders should arrive in 1 - 6 business days. Note that orders shipped to Alaska or Hawaii will incur a $600 order fee.
Does Ride1Up price match?
Yes, the e-bike brand offers a 30-day price match guarantee, meaning if they lower the price of the same model within 30 days of you making your purchase, you can get in touch with their customer service team and they will refund you the difference.
What is the Ride1Up return policy?
Most e-bikes are covered by Ride1Up's 30-day return policy. You will need to get in touch with their customer support team to organize a return, and you will need to cover the cost of return shipping. If your bike needs cleaning or repairing, this will be deducted from your refund total. Note that e-bikes should be left assembled, and if you have not unboxed your order, it will be counted as a cancellation and you will need to pay a $250 restocking fee (rising to $350 for select models).
Ride1Up Saving Tips
Shop during sales periods
Like many big brands, Ride1Up runs sales throughout the year, with big promotions around key events such as Christmas, Black Friday and New Year's, and smaller offers available year-round. Watching out for sales can save you as much as $300 off selected models. Here at Cyclingnews, we keep a close eye on the latest deals from the brand, updating this page as we find them, so be sure to come back before your next order to save.
Shop open box/returned bikes
Ride1Up offers a range of open-box bikes for sale, which can save you as much as 20% off the usual price of selected models. Each bike offered through the open box section has been returned, and the discounted price will depend on the condition. If you don't mind some minor cosmetic blemishes, it's a great way to save, and all bikes purchased through this section are covered by a full 1-year Ride1Up warranty.
Join the newsletter
Want the latest info on products and promotions from Ride1up? Sign up for the brand's newsletter by providing your email address and you'll receive updates direct to your inbox so you never miss an offer. You can unsubscribe any time if you want to stop receiving messages, too.
Try before you buy
Not sure if an e-bike model is for you? Take it for a spin with the Ride1Up test ride scheme. You can book in for an appointment with selected independent retailers free of charge. Find your nearest test ride center by heading to the Ride1Up website and entering your ZIP code.
How to use Ride1Up coupon codes
- Choose one of the available Ride1Up coupon codes you want to redeem.
- Click 'Get Code' to reveal your unique code, then copy it to your clipboard.
- Navigate to the Ride1Up website to start shopping, adding items to your cart as you go.
- When you're ready to order, head to the checkout and review your order summary.
- Look for the field labelled "coupon code", which you'll find underneath the product summary.
- Click this field and paste your Ride1Up coupon code here.
- Click "Apply" and your order total should change to reflect your savings.
How we source coupon codes
Cyclingnews has a dedicated Coupons team who source codes and regularly update pages, making sure they show the most recent deals and info. We curate all of our pages ourselves - no third-parties are involved in sourcing our codes and deals, or in creating surrounding content.
Our London-based Commercial team leverages their connections with affiliate networks and trusted brands to source exclusive offers, whilst our Offers team (based in Cardiff, UK) scours retailer and competitor websites for the latest codes, testing them as they go.
The best discounts are uploaded to our pages, along with insider tips from industry experts and helpful info on sales, shipping, membership programs, military, student discounts and more. Our pages are also updated multiple times a week to ensure they stay as fresh as can be.
How we test coupon codes
Our dedicated Coupons team verifies every code uploaded to our site, hand-testing them at the checkout to ensure they can be added to your order for a discount. To guarantee our codes work for everyone who visits our pages, we don’t include any one-time use or user specific codes. We also check the web and our affiliate networks on a regular basis to make sure we’re listing all the latest deals and info, including expiry dates and terms and conditions for individual codes.
What to do if a coupon code doesn’t work
Our team works hard to ensure every code has been tested before it is uploaded, but despite our best efforts, codes can expire or their terms be updated before we can update our pages, meaning your code might not always work as expected. If this should happen, don’t worry - our team is on hand to help.
First, check the terms and conditions of the individual offer you want to redeem. Go back to the page where you found your code and click “See Terms & Conditions” to reveal any specific requirements you may need to meet. These might include verification (i.e. for student discounts), meeting a minimum spend (i.e. $50 off when you spend $300 or more), or buying certain combinations of items (i.e. free accessories with every e-bike).
If you’ve confirmed that your order meets the relevant terms and conditions but you’re still experiencing issues, you can contact our team for support. Please provide details of the code you attempted to use, which of our pages it was listed on, and a summary of the issue you experienced in your email. One of our team will be in touch as soon as they’re able to help resolve your issue.
How we make money
Whenever you use a coupon code listed on Cyclingnews, we may receive compensation in the form of commission if you go on to make a purchase. The amount of commission we will earn depends on the retailer and our relationship with them.
Adopting this commission model means we can offer coupons free of charge, so you won’t pay any fees to apply your discount to your order - just the discounted total once your code has been applied.
If you want to find out more about how coupon pages work on Cyclingnews, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.
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