FAQs
Does Heybike offer free shipping?
Yes, as standard, all orders worth $99 or more come with free shipping, whilst orders under this total will incur a $15 fee. Your order should arrive in 3-11 working days (with orders shipping 1-3 days after you've ordered).
How does Heybike membership rewards work?
Customers can sign up to Heybike membership rewards for free through the brand's site to earn loyalty bonuses including discounts and free gifts. As a member, you'll earn 100 points when you sign up, then you can earn 2 points for every $1 you spend on orders.
Members will also receive 1000 points on their birthday, and can earn an extra 100 points each for liking the brand's Facebook page, and following the brand on Instagram, Twitter or TikTok (meaning there's a total of 400 points up for grabs from social media). You can even post about bike rides on Facebook and earn 1000 points for every 1000 miles you cycle.
Every 1000 points can be redeemed for $10 off your order at the checkout. If you'd prefer some free gifts, you can save up 7000 points to exchange for a free phone mount, cable lock, or set of mirrors, or 15000 points for a green saddle bag.
Can I refer a friend to Heybike?
Absolutely! By joining Heybike membership rewards, you can get provided a referral link which you can send to your friend. If they use your link at the checkout, they'll get $100 off their first order. As a thank you, you'll also receive a coupon for $100 off your next order, plus an additional 2000 reward points (equal to a $20 discount).
Can I change or cancel my Heybike order?
Yes, but the brand charges significant fees to do so. You'll be charged $20 to change the address before your order has shipped, or $200 of you want to change, cancel, or not accept your order after it has shipped.
What is the Heybike return policy?
Should you decide you want to return your item to Heybike, the return policy depends on whether your item is new or used, which model you have, and how soon after you've received your goods you decide to return your order.
For new bikes, you can return your item within 14 days for a full refund, but you will need to pay a fee of $200 for most bike models, $280 for Brawn bikes, or $400 for Hero bikes. If your return is made after within 15-30 days of receiving your goods, you'll also pay an additional restocking fee of 20% of the price of your item.
For used bikes, you can return your order within 30 days of receiving it but no matter when you do so, you will be charged $280 for Brawn bikes, or $400 for Hero bikes, and $200 for all other models, as well as a 50% restocking fee.
If your model is faulty, you can return it for free within 14 days. However, returns of faulty products made within 15-30 days will incur a small restocking fee which will depend on which item you are returning.
Heybike Saving tips
Look for launch deals
Heybike tends to offer launch deals on new products for a limited time, giving you a chance to save on the latest models. These deals have previously offered as much as $500 off selected e-bikes, so keep your eyes peeled for new product launches. You can get notified of imminent new product launches by signing up to the newsletter.
Get a student discount
If you're studying or teaching, you can get $55 off your first purchase thanks to the brand's partnership with VerifyPass. Just head to the dedicated page and provide your details, and you'll be sent your one-time code once they've been reviewed.
Get a military discount
It's not just students who can save. The brand offers a military discount to any veterans, retirees or individuals on active duty, as well a professional discount for local & federal government workers & first responders (including police, fire service and emergency medical staff). Just verify your status to receive a one-time code for $55 off your next order.
Become a Heybike representative
If you already own a Heybike model and wouldn't mind potential customers coming to visit you to test ride your bike, you can sign up to be a representative to access some exclusive benefits. Provide your address and phone number and you'll be sent a referral link.
Every time someone makes a purchase through your link (after a test ride visit, for example), you'll receive a reward of equal value to your referral discount (i.e. if they got a $50 discount at the checkout, your reward will be worth $50). Representatives will also be sent Heybike merchandise, and have a chance to be sent new models to test when they're first released.
Join the mailing list
You can keep up with the latest Heybike product & promotion news by signing up to the brand's email newsletter for free through the website. Just provide your chosen email address and you'll be sent regular updates, plus you'll get a discount on your first order.
How to use Heybike promo codes
- Choose one of the latest Heybike promo codes from this page and find one you want to use.
- Click the "Get Code" button next to the offer to reveal it in a new tab, then copy the code for later.
- Your previous tab will now have loaded the Heybike website, where you can start shopping.
- Once you've added everything to your cart, proceed to the checkout and find the discount code field near your order total.
- Paste your code into this field and click "Apply", then double-check your order total has amended accordingly.
- Continue through the rest of the checkout as normal to place your order.
How we source coupon codes
Cyclingnews has a dedicated Coupons team who source codes and regularly update pages, making sure they show the most recent deals and info. We curate all of our pages ourselves - no third-parties are involved in sourcing our codes and deals, or in creating surrounding content.
Our London-based Commercial team leverages their connections with affiliate networks and trusted brands to source exclusive offers, whilst our Offers team (based in Cardiff, UK) scours retailer and competitor websites for the latest codes, testing them as they go.
The best discounts are uploaded to our pages, along with insider tips from industry experts and helpful info on sales, shipping, membership programs, military, student discounts and more. Our pages are also updated multiple times a week to ensure they stay as fresh as can be.
How we test coupon codes
Our dedicated Coupons team verifies every code uploaded to our site, hand-testing them at the checkout to ensure they can be added to your order for a discount. To guarantee our codes work for everyone who visits our pages, we don’t include any one-time use or user specific codes. We also check the web and our affiliate networks on a regular basis to make sure we’re listing all the latest deals and info, including expiry dates and terms and conditions for individual codes.
What to do if a coupon code doesn’t work
Our team works hard to ensure every code has been tested before it is uploaded, but despite our best efforts, codes can expire or their terms be updated before we can update our pages, meaning your code might not always work as expected. If this should happen, don’t worry - our team is on hand to help.
First, check the terms and conditions of the individual offer you want to redeem. Go back to the page where you found your code and click “See Terms & Conditions” to reveal any specific requirements you may need to meet. These might include verification (i.e. for student discounts), meeting a minimum spend (i.e. $50 off when you spend $300 or more), or buying certain combinations of items (i.e. free accessories with every e-bike).
If you’ve confirmed that your order meets the relevant terms and conditions but you’re still experiencing issues, you can contact our team for support. Please provide details of the code you attempted to use, which of our pages it was listed on, and a summary of the issue you experienced in your email. One of our team will be in touch as soon as they’re able to help resolve your issue.
How we make money
Whenever you use a coupon code listed on Cyclingnews, we may receive compensation in the form of commission if you go on to make a purchase. The amount of commission we will earn depends on the retailer and our relationship with them.
Adopting this commission model means we can offer coupons free of charge, so you won’t pay any fees to apply your discount to your order - just the discounted total once your code has been applied.
If you want to find out more about how coupon pages work on Cyclingnews, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.
